These are just some example Modules. All Courses are designed for each client. This ensures that there are no irrelevancies and no time wasted during the training. We work together with you and your staff to construct a Programme that will achieve the desired result – the End Result!
Training for Reluctant Managers - For people who have been promoted from “doing” to “managing”. This is often the biggest leap in a career and needs to be handled sensitively and carefully. The Course recognises the desire to "do everything" and helps attendees on the journey to managing properly.
Improving Performance through Leadership - A Programme suitable for all levels of Management, either as a refresher for the more experienced manager, or for newly appointed managers who are in their first management role. This course is crammed with tips & techniques and teaches the essential 4 key elements of Leadership.
How to Deal with Difficult People - This ranges from handling Complaints on the telephone, diffusing confrontational situations, to physical self-protection.
Building Strong Customer Relationships - Ensuring you are the Excellent Service Provider after the sale. Developing a strong Customer Care culture in an ethical way.
Personal Development/Motivation for Key Workers - The Objective is to encourage staff to recognise their own self worth and abilities. This is highly motivational and will help you get the best from your job and colleagues.
Negotiating Skills - Covers the principles for negotiating with Customers, staff - and Line Managers!
Behavioural Techniques & Advanced Communication Skills - A fascinating module on how to recognise different personality types and how best to work with them. Often very revealing for attendees on a personal level!
Seeing the Language - Following on from above, an essential understanding of Body Language and what to do about it.
All Courses are highly participative and interactive, and include directed discussion and lecture sessions, syndicate exercises, videos and carefully managed role-plays/case studies. Emphasis is on experiential learning, not being “lectured”.
Your needs not met? Contact us to discuss how we can design a Course for people like you.
