These are just some example Modules. All Courses are designed for each client. This ensures that there are no irrelevancies and no time wasted during the training. We work together with you and your staff to construct a Programme that will achieve the desired result – the End Result!

Prospecting for new Business - Where to focus your attention and allocate time. Qualifying the prospect and gaining commitment on the telephone. Structuring the first meeting and establishing rapport.

Fundamental Sales Skills - Designed for staff relatively new in selling, this is a motivational course to ensure that attendees maximise their opportunities.

Selling on the Telephone - How to ensure that you qualify the prospective client and maximise the opportunity in a ethical and consultative way.

Essential Customer Contact & Sales Skills - Designed for Customer Service and “Back office” staff who have customer contact in order to identify and sell services & products.

Selling for Non Sales People - Examines how to handle Customers who are thinking of buying, and also how to work effectively with the Sales Team.

Persuasive Written Communications - Getting the point across in a way that the recipient understands and will want to respond to positively. Covers letter writing, emails, Proposals and Tender writing.

Developing Existing Relationships - Provides attendees with a structured tool to analyse the strength of their relationship with existing accounts and shows how to prepare an objective based development plan.

Presentation Skills - This module is designed to show attendees how to present ideas and solutions to a group of people in a persuasive and interactive manner. It is not simply how to present competently and professionally: it is how to present persuasively and gain commitment from your audience.

Negotiating Skills - Covers the principles for negotiating with Customers, staff - and Line Managers!

All Courses are highly participative and interactive, and include directed discussion and lecture sessions, syndicate exercises and carefully managed role-plays/case studies. Emphasis is on experiential learning, not being “lectured”.

Your needs not met? Contact us to discuss how we can design a Course for people like you.